TERMS AND CONDITIONS
Customer Care
Your satisfaction is our priority. We are committed to providing you with high-quality products and excellent service. If you have any questions, concerns, or feedback about our website, products, or services, please don't hesitate to contact us at support@uiqliving.com. We will get back to you within 24 hours.
If you are unhappy with your purchase for any reason, you can request a full refund within 30 days of the order date. To qualify for a refund, the product must be unused, in its original condition and packaging. You must also provide proof of purchase and a reason for the refund request.
To start the refund process, please email us at support@uiqliving.com with your order number and refund request. We will then send you instructions on how to return the product and process your refund. You will need to cover the shipping costs for returning the product. Shipping costs are non-refundable.
We will inspect the returned product upon receipt and notify you of the status of your refund. If your refund is approved, we will issue a credit to your original method of payment within 10 business days.
We may reject a refund request if the product is damaged, used, or missing parts, or if the return is made after 30 days of the order date.
If you have any questions about our refund policy, please contact us at support@uiqliving.com.
Wholesale Inquiries
We welcome wholesale inquiries from qualified retailers who are interested in carrying our website, products, or services. If you would like to become a wholesale partner of our website, please email us at support@uiqliving.com. We will send you our wholesale terms and conditions, pricing, and order form.
To be eligible as a wholesale partner, you must meet the following requirements:
- You must have a valid business license and tax ID number.
- You must have a physical store or an online store with your own domain name.
- You must agree to our minimum order value, which is $600 for first-time customers and $300 for repeat customers.
- You must agree to sell our products at the manufacturer's suggested retail price (MSRP) or higher. You may not discount our products more than 15% below MSRP without our written consent.
- You must agree to pay for your orders within 30 days of the invoice date. We accept credit cards, PayPal, and bank transfers as payment options.
- You must agree to cover the shipping costs for your orders. We will provide you with a tracking number once your order is shipped.
- You must agree to respect our intellectual property rights and not copy, reproduce, or distribute our products or content without our written authorization.
We reserve the right to accept or decline any wholesale inquiry at our sole discretion. We may also end our wholesale partnership with you if you violate any of our wholesale terms and conditions.
If you have any questions about our wholesale program, please email us at support@uiqliving.com.
Privacy & Safety
Your privacy and safety are important to us. We collect, use, share, and store your personal information in a responsible and transparent manner, in accordance with our Privacy Policy. You can view our Privacy Policy by clicking here. By using our website, products, or services, you agree to our Privacy Policy and confirm that the information you provide us is accurate and complete.
We also take reasonable steps to protect your personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, we cannot guarantee that your personal information will be 100% secure or that our website will be free from viruses, malware, or other harmful elements. You are responsible for keeping your devices, accounts, passwords, and personal information safe and secure.
You agree to use our website, products, or services in a safe and lawful manner. You will not engage in any activity that violates any applicable laws, regulations, or our Terms and Conditions. You will not interfere with the operation of our website, products, or services or harm the rights or interests of us or other users. You will not upload, post, transmit, or share any content that is unlawful, harmful, abusive, defamatory, obscene, hateful, harassing, threatening, invasive of privacy, infringing of intellectual property rights, or otherwise objectionable.
We reserve the right to monitor, moderate, remove, or block any content or user activity that we find inappropriate or harmful at our sole discretion. We may also suspend or terminate your access to our website, products, or services if you breach our Terms and Conditions or Privacy Policy.
If you have any questions or concerns about our privacy and safety practices, please contact us at support@uiqliving.com.
Payment Methods
We offer various payment options for your convenience and security. You can pay for your orders using any of the following methods:
- Credit card: We accept Visa, Mastercard, American Express, and Discover cards. You will need to provide your card number, expiration date, security code, and billing address.
- Debit card: We accept debit cards that have a Visa or Mastercard logo. You will need to provide the same information as for credit cards.
- PayPal: You can use your PayPal account to pay for your orders. You will be redirected to the PayPal website to complete your payment. You will need to have a PayPal account or create one if you don't have one.
- Cash: Pay with cash when you receive your order. Please have the exact amount ready as our delivery staff may not have change. You will receive an order confirmation email after placing your order.
You will receive an invoice or receipt with your order number and payment details by email. Please keep this information for your records.
You agree to pay for your orders in full and on time. You are responsible for any taxes, fees, or charges that may apply to your transactions. You also agree to comply with the terms and conditions of the payment option that you choose.
We reserve the right to verify your payment information and cancel or reject any order that we suspect to be fraudulent, unauthorized, or illegal. We may also suspend or terminate your access to our website, products, or services if you breach our payment terms or any other terms and conditions.
If you have any questions or issues about our payment options, please contact us at support@uiqliving.com.